At Ritzy Texan, we stand behind everything that we sell. We personally select all of the products we carry and meet with our manufacturers and representatives on a regular basis. If you have any warranty issues with a product you purchase from us, we will help work with the manufacturer to take care of the problem.
Orders are processed Monday through Friday, excluding Holidays. You will receive a shipping confirmation for your order. We strive to ship out all orders within 24 hours of receipt, with the exception of weekends and holidays. If your order is placed on a weekend, your order will generally ship on the following Monday. If you place an order on a holiday, it will generally ship the second business day after.
We accept Visa, Mastercard, American Express and Discover charge cards and Paypal for payment of purchases made on Ritzytexan.com. When an order is placed, your credit card will be pre-authorized with your credit or debit card issuer. This pre-authorization may affect the amount of available credit on your credit or debit card. We submit the final charge to your credit or debit card at the time of shipping.
If you are not completely satisfied with your purchase, please contact us within 30 days. You may also return new items purchased on the website to our physical location in Burnet, TX.
If you do need to return an item, we use the following guidelines:
– Items must be in new condition in order to be returned. New condition means that the item is as it would be displayed on our sales floor and has the original Ritzy Texan and manufacturer tags attached. Unfortunately we will not be able to accept return items that are “gently” tried.
– All refunds are returned to the credit card or Paypal account used for the original purchase.
– We must be able to verify proof of original purchase. Please note your name and order number with any returned item.
When you ship a return, we recommend that you utilize a tracking number and insure the shipment. Any returned items remain your responsibility until we receive them and ensure that they meet our return policies noted above.
Returns should be shipped to:
Ritzy Texan Returns Department
2846 W State HWY 29
Burnet, TX 78611
We offer free 7 business day shipping to the continental United States on all purchases over $50.00, with the exception of items over 20 pounds. If you choose an expedited shipping time frame, or purchase items under $50.00, the shipping charge is based on weight and the dimensions of the package. Our philosophy is that our customers should be charged what it costs us to ship the item rather than a flat fee.
Need Help or Have Other Questions?
Our Customer Service Department is happy to help!
Please contact us via email at firstname.lastname@example.org,
or by phone at (800)701-9530. If we do not answer, we will return your call as soon as possible.